Current Opportunities >> IT Application Support Analyst - AMS
IT Application Support Analyst - AMS
Summary
Title:IT Application Support Analyst - AMS
ID:10062
Subsidiary:Liberty Utilities
Department:Information Technology
Location:Downey, CA
Country:United States
Description

COMPENSATION AND BENEFITS:

Salary Range: $75,000 - $111,000 annually depending on skills and experience.

In addition to salary, Liberty Utilities offers an incentive plan based on company and individual performance.

 

Liberty Utilities offers a comprehensive benefits plan including health, vision, and dental benefits as well as AD&D, basic life insurance, and short term and long term disability.

 

Liberty proudly offers a 401(k) plan with a 4% match along with a Cash Balance Pension Plan. Employees are also eligible for an employee share purchase plan that allows for the purchase of company stock with a company contribution.

 

 

PURPOSE & OBJECTIVES / ACCOUNTABILITY:

The role of the IT Application Support Analyst is to deliver the day-to-day activities associated with application(s) assigned to them from the suite of COTS –commercial off the shelf- software that form the organization’s Enterprise application portfolio. Duties encompass the configuration, administration, support, maintenance, vendor enhancements, and overall operation of the applications from an IT perspective, but do not involve code development (with the exception of SSRS Report Development). The incumbent will be a subject matter knowledge resource for their portion of the organizations’ Enterprise applications, and be accountable for the full complement of the daily/weekly/monthly activities required to support and maintain their application's function in a timely and effective manner from an IT perspective. The incumbent ensures that their Enterprise applications are operated in a cost effective, efficient, and timely manner, according to SLAs that are agreed with the relevant business managers. The incumbent will ensure the Enterprise applications adhere to all of the organization’s security policies and guidelines, are within the organization’s technology standards, and conform and comply with all of the organization’s business and technology processes. In addition, the incumbent will work with project managers, 3rd party vendors, QA testers, IT infrastructure, and IT release management to deliver any required change for an application from development to production. The change can be project/enhancement/break-fix/innovation/regulatory related and injected through the organization’s business change demand intake and/or trouble ticketing processes. Further, the incumbent would identify technical requirements for any change, and assist with assessing the technical requirements for such change. To be clear, this position does not entail staff performance management (i.e. no performance reviews).

 

ESSENTIAL JOB FUNCTIONS:

  • Application Support - manages tickets assigned to Analyst's queue

  • Provide application data capture, and application configuration support

  • Work with other support providers, including third party vendors and internal technical resources, to identify and resolve application issues

  • Solution Monitoring - monitor application operations and performance

  • Provide root cause analysis support for applications error investigations

  • Execute approved application changes/correction procedures as provided by vendors/senior analyst

  • System Enhancements/Projects - Support of projects or system enhancements for assigned applications

  • Provide recommendations for improvements in the operation of the assigned Enterprise Application(s)

  • Assist in identifying tasks and effort required to scope out changes to the assigned applications

  • On call Support - Participate in on call rotation to provide off-hours support for application end users

  • Gain and maintain a working knowledge of other applications in the team's portfolio, for basic support response and resolution of requests while on call

     

KNOWLEDGE, SKILLS, ABILITIES & MINIMUM QUALIFICATIONS:

  • Knowledge and Skills (general and technical) - Broad Job Knowledge - Broader knowledge of theory and principles within a professional discipline or advanced knowledge of specific technical/operational practices

  • Minimum Education level required - College or professional program of 3 years or less

  • Minimum Experience required - 3 - 5 years of experience

  • Other Requirements (licenses, certifications, specialized training required) - ITIL Service Management experience preferred

     

PHYSICAL REQUIREMENTS:

  • Vision and hearing correctable to enable understanding of instructions and performance of job duties

  • Ability to communicate effectively and professionally in English, both orally and in writing

  • Sufficient physical dexterity to walk, drive, lift, carry, stoop, bend, push, pull, and climb stairs

  • Ability to handle (lift, carry, operate, etc.) materials and equipment necessary for the job

 

We are an Equal Opportunity/Affirmative Action Employer committed to building a diverse workforce as it values the knowledge, diversity and performance of our employees to make us a great company.​ Our Company strives to provide equal opportunity to qualified individuals with disabilities and disabled veterans.  As part of our commitment, we work to ensure our application process is accessible to all candidates. If you require special assistance or accommodation during the hiring process, please notify the HR Representative.
 

 

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