Current Opportunities >> Customer Service Representative (Avondale)
Customer Service Representative (Avondale)
Summary
Title:Customer Service Representative (Avondale)
ID:122364
Subsidiary:Liberty Utilities
Department:Customer Care, Billing Operations, Credit & Collections
Location:Avondale, AZ
Country:United States
Zip/Postal Code:85392
Description

Our vision is to be the utility company most admired by customers, communities and investors for our people, passion and performance.

Description:

Primary responsibility to provide face to face and telephone service to customers, receiving payments, processing credit card transactions, sending and receiving applications, answering and resolving customer questions and problems, routing in-coming calls, taking messages, and processing out-going mail. Responsible for filing and storage system for customer documents and records.

Essential Functions:

This information is intended to be description of the key responsibilities. The following examples do not identify all duties performed by any single incumbent.

  • Greet all visitors. Provide customer service, answer and route incoming calls, receive, process and enter customer payments, process applications for service and service disconnections, answer billing questions, maintain daily turn on/disconnect sheets. Maintain BlueStake Notices.
  • Accurately maintain and balance cash drawer daily. Reconcile payment matches with receipts. Process credit card payments. Process outgoing mail.
  • Use phone for dispatch and intercom system for communication of both routine and emergency situations to field and office personnel. Accept deliveries and notify receipt. Communicate with customers to keep them advised of status of service requests.
  • Generate service orders for reconnection of service/check high usage. Close out maintenance service orders and post readings on routine service orders. Review zero usage spreadsheet and generate work order if warranted.
  • Function as a liaison between the customers, the field personnel and the office staff. Responsible for opening and closing business office to the public.
  • Perform other duties as assigned.

Requirements:

  • Work requires a high school diploma or equivalent .
  • Requires a minimum of three years increasingly sophisticated clerical experience in office operations and practices or any combination of academic education, training, and work experience which demonstrates the potential to perform the duties of the position.
  • Valid state driver's license.

The distribution business group (Liberty Utilities) provides rate regulated water, electricity and natural gas utility services to over 750,000+ customers in the United States. The transmission business group invests in rate regulated electric transmission and natural gas pipeline systems in the United States and Canada.


Benefits
Company paid Pension

401K Plan with employer match

Share purchase/match plan
Generous time off program

Collaborative environment with a genuine flexible working policy

Free refreshments
Top Talent Program
Volunteer paid days off
Employee Assistance Program
Achievement fund

We are passionate about building a diverse and inclusive workforce. If you are excited about this role, and are not certain you meet the all the qualification requirements, we encourage you to apply to further investigate the opportunity.

We are an equal opportunity employer and value each person’s unique background, diversity, experiences, perspectives and talents. Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success.

We are committed to fully utilizing the abilities of all of our employees and expect each employee to honor this commitment in their daily responsibilities.

As part of our commitment, we work to ensure our application process is accessible to all candidates. If you require special assistance or accommodation during the hiring process, please notify the Talent Acquisition Team.

This opening is closed and is no longer accepting applications
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