Current Opportunities >> Associate Application Analyst
Associate Application Analyst
Title:Associate Application Analyst
Subsidiary:Empire District (A Liberty Utilities Company)
Department:Information Technology
Location:Joplin, MO
Country:United States
Zip/Postal Code:64801

Liberty Utilities (formerly Empire Electric District Company) is a subsidiary of Algonquin Power & Utilities Corp, a $10+ billion North American diversified generation, transmission and distribution utility. The distribution group provides rate regulated water, electricity and natural gas utility services to over 750,000+ customers in the United States. The transmission group invests in rate regulated electric transmission and natural gas pipeline systems in the United States and Canada. 

Our vision is to be the utility company most admired by customers, communities and investors for our people, passion and performance.

The role of Associate Application Analyst is to learn and support the day-to-day activities of Application Support duties associated with application(s) assigned to them from the suite of COTS-commercial off the shelf-software that form the organization's Microsoft based Enterprise application portfolio.  The portfolio is centered on a group of COTS packages.  Duties encompass the configuration, administration, support, maintenance, vendor enhancements, and overall operation of the applications from an IT perspective, but does not involve code development (with the exception of Report Development).  The incumbent will have a goal of becoming a subject matter knowledge resource for their portion of the organizations' Enterprise applications.  The incumbent will be expected to learn and assist with all daily/weekly/monthly activities relating to their assigned system(s).  They will be expected to learn and apply the Company's IT procedures to properly perform their assignments.

Job Functions:

  • Manage assigned tickets in a timely manner with direction
  • Provide application support for assigned system(s) as directed
  • Work with other support providers, including third party vendors and internal technical resources, to identify and resolve application issues
  • Learn to monitor application operations and performance 
  • Assist with root cause analysis support for applications error investigations
  • Execute approved application changes/correction procedures as provided by vendors/senior analyst
  • Support of projects or system enhancements for assigned applications
  • Assist in identifying tasks and effort required to scope out changes to the assigned applications
  • Participate in on call rotation to provide off-hours support for application end users
  • Gain and maintain a working knowledge of other applications in the team's portfolio, for basic support response and resolution of requests while on call.

Minimum Qualifications:

  • Basic Job Knowledge - specialized knowledge of specific commercial, technical, trades or office operations areas
  • College or professional program of 3 years or less.
  • No experiences required

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We are an Equal Opportunity/Affirmative Action Employer committed to building a diverse workforce as it values the knowledge, diversity and performance of our employees to make us a great company.​ Our Company strives to provide equal opportunity to qualified individuals with disabilities and disabled veterans. As part of our commitment, we work to ensure our application process is accessible to all candidates. If you require special assistance or accommodation during the hiring process, please notify the HR Representative.

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