Current Opportunities >> Desktop Analyst
Desktop Analyst
Summary
Title:Desktop Analyst
ID:122272
Subsidiary:Algonquin Power & Utilities Corp
Department:Information Technology
Location:Oakville, ON
Country:Canada
Zip/Postal Code:L6J 2X1
Description

Our vision is to be the utility company most admired by customers, communities and investors for our people, passion and performance.

Purpose

The role of the Desktop Analyst is to provide support for the build, configuration, execution, deployment, and security of the organization’s user endpoints(includes but not limited to PCs, user virtual machines and mobile computing devices).

As part of this role the individual will Build, Test and Deploy endpoint configurations based on established standards, as well as participate in packaging desktop applications for deployment. In addition, the Desktop Analyst will participate the install and auditing of endpoint patches as well as licensing audits through advanced software discovery and metering tools. The Desktop Analyst will also engage in problem management and escalation support from Service Delivery Staff.  As a member of the CSIRT (Computer Security Incident Response Team), the Desktop Analyst will provide proactive and reactive support services in contribution to the maintenance of the security of the organization’s user endpoint devices.                                                                                                                                       

Accountabilities

  • Build, configure, execute endpoint configurations(PCs, Mobiles devices, User Virtual Machines etc)                                                                 
  • Maintain endpoint configuration standards, procedures and checklists                                                      
  • Assist in the maintenance of endpoint management applications/systems(SCCM, AD etc)                    
  • Analyze, test and deploy approved applications using endpoint management applications/systems(SCCM)                                                                  
  • maintain endpoint application lifecyle within the approved endpoint configurations/platforms           
  • Coordinate with Enterprise application owners to document and test ongoing comaptibility with endpoint standards                                                          
  • Assist in the maintenance, configuration and updating of enterprise endpoint security software/tools used in endpoint hardening                                                             
  • Assist in Cyber Security Incident Response                                                                   
  • coordinate testing and deployment of patches/updates to endpoints and associated standard applications( Micorosft, Adobe, Java etc)                                                                       
  • Engage in support requests pertaining to application deployment and endpoint security                         
  • Level 2 support escalations                                                                 
  • Perform knowledge transfers to Service Desk staff                                                                                                                            

Education & Experience

  • Degree or Diploma in a Computer Related Field from a University, College or Technical School.
  • Minimum 3 years’ experience in the field of information technology.
  • Minimum 3 years’ experience in a high volume Service Desk Environment assisting users via Phone, Email, or in person.
  • ITIL and SCCM knowledge or certifications.
  • Able to multitask in a fast-paced environment.
  • Strong communication skills both written and verbal.

Algonquin Power & Utilities Corp is a North American diversified generation, transmission and distribution utility with $10+ billion of total assets. (APUC) delivers continuing growth through an expanding pipeline of renewable energy development projects, organic growth within its regulated distribution and transmission businesses, and the pursuit of accretive acquisitions.

The distribution business group (Liberty Utilities) provides rate regulated water, electricity and natural gas utility services to over 750,000+ customers in the United States. The transmission business group invests in rate regulated electric transmission and natural gas pipeline systems in the United States and Canada.

The generation business group (Liberty Power, formerly known as Algonquin Power) owns a portfolio of regulated and long term contracted North American based wind, solar, hydroelectric and thermal powered generating facilities representing more than 1.5+ GW of installed capacity.

 

What we offer

Collaborative environment with a genuine flexible working policy

Share purchase/match plan

Defined Contribution savings plan

Free refreshments

Top Talent Program

Volunteer paid days off

Employee Assistance Program

Achievement fund

Free parking, including free electrical charging

 

We are focused on building a diverse and inclusive workforce.  If you are excited about this role, and are not certain you meet the all the qualification requirements, we encourage you to apply to further investigate the opportunity.

We are an equal opportunity employer and value each person’s unique background, diversity, experiences, perspectives and talents. Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all of our employees and expect each of our employees to honor this commitment in their daily responsibilities.
 

As part of our commitment, we work to ensure our application process is accessible to all candidates. If you require special assistance or accommodation during the hiring process, please notify the Talent Acquisition Team.

This opening is closed and is no longer accepting applications
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