Current Opportunities >> Customer Service Representative - Office (1)
Customer Service Representative - Office (1)
Summary
Title:Customer Service Representative - Office (1)
ID:122318
Subsidiary:Liberty Utilities
Department:Customer Service
Location:Joplin, MO
Country:United States
Zip/Postal Code:64801
Description

Our vision is to be the utility company most admired by customers, communities and investors for our people, passion and performance.

Purpose

Responsible for the efficient courteous responses to all types of service requests. Position holder must initiate, coordinate, analyze or respond to any customer request and follow up with appropriate departments to ensure customer service and satisfaction while using good judgment to protect Company interests and reputation. Responsible for communication between customers and line personnel as needed to coordinate customer service functions. Must be available to work in outage situations as needed.

Accountabilities

  • With minimal supervision, process customer contacts promptly and respond in a courteous, professional, and timely manner to evaluate, advise and expedite requests to serve customer needs.

  • Adhere to Company policies and procedures and state rules and regulations. Ensure compliance with all administrative agencies with ensuring maximum financial return for the Company.

  • Analyze and resolve delinquent accounts.

  • Assist customers in making acceptable payment arrangements.

  • Follows payment processing procedures including closing and balancing cash drawers.

  • Perform other duties as needed.

 

Education & Experience

  • High School diploma or equivalent.
  • Must be proficient in the use of PC’s and general office equipment.

Algonquin Power & Utilities Corp is a North American diversified generation, transmission and distribution utility with $10+ billion of total assets. (APUC) delivers continuing growth through an expanding pipeline of renewable energy development projects, organic growth within its regulated distribution and transmission businesses, and the pursuit of accretive acquisitions.
The distribution business group (Liberty Utilities) provides rate regulated water, electricity and natural gas utility services to over 750,000+ customers in the United States. The transmission business group invests in rate regulated electric transmission and natural gas pipeline systems in the United States and Canada.
The generation business group (Liberty Power, formerly known as Algonquin Power) owns a portfolio of regulated and long term contracted North American based wind, solar, hydroelectric and thermal powered generating facilities representing more than 1.5+ GW of installed capacity.


Benefits
Collaborative environment with a genuine flexible working policy
Share purchase/match plan
401K Plan
Free refreshments
Top Talent Program
Volunteer paid days off
Employee Assistance Program
Achievement fund
Free parking, including free electrical charging

We are focused on building a diverse and inclusive workforce. If you are excited about this role, and are not certain you meet the all the qualification requirements, we encourage you to apply to further investigate the opportunity.

We are an equal opportunity employer and value each person’s unique background, diversity, experiences, perspectives and talents. Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success.
We are committed to fully utilizing the abilities of all of our employees and expect each of our employees to honor this commitment in their daily responsibilities.
As part of our commitment, we work to ensure our application process is accessible to all candidates. If you require special assistance or accommodation during the hiring process, please notify the Talent Acquisition Team.

 

 

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