Current Opportunities >> Customer Service Rep-Credit & Collections
Customer Service Rep-Credit & Collections
Title:Customer Service Rep-Credit & Collections
Subsidiary:Liberty Utilities
Department:Customer Care, Billing Operations, Credit & Collections
Location:Joplin, MO
Country:United States
Zip/Postal Code:64801

Liberty Utilities (formerly Empire Electric District Company) is a subsidiary of Algonquin Power & Utilities Corp, a $10+ billion North American diversified generation, transmission and distribution utility. The distribution group provides rate regulated water, electricity and natural gas utility services to over 750,000+ customers in the United States. The transmission group invests in rate regulated electric transmission and natural gas pipeline systems in the United States and Canada. 

Our vision is to be the utility company most admired by customers, communities and investors for our people, passion and performance.

Responsible to initiate and coordinate all activities required to collect active and inactive accounts and minimize write-offs while protecting Company interests and reputation. Includes direct customer contact, and contact with field personnel, using sound judgment, communication skills and diplomacy to meet or exceed both the Customer's and the Company's expectations. Must be available to work during outage situations as needed.

Job Functions:

  • Develop the ability to use sound judgment in making decisions regarding credit and collection processes, so as to minimize Company losses.
  • Adhere to Company policies and procedures and state rules and regulations. Assure compliance with all administrative agencies, while insuring maximum financial return for the company.
  • Under the guidance of the Credit & Collection Supervisor, using tact and diplomacy, handle difficult situations with customers regarding collections of Company monies. Review and resolve delinquent accounts. Assist customers in making acceptable payment arrangements.
  • Make collection calls, schedule nonpayment disconnects, and work with accounts placed for collection with a professional collection agency.
  • Assume responsibility, under the direction of the Credit & Collection Supervisor, or Credit and Collections/Customer Service Manager, for adhering to applicable Fair Debt Collection Practices.
  • Participate in a team environment to assure maximum productivity and efficiency in achieving Company and department goals and objectives.
  • Perform other administrative functions as directed by supervisor or manager.

Minimum Qualifications: High School diploma or equivalent, and a minimum of 1 year as a Customer Service Representative or equivalent. Must be proficient in the use of PCs and general office equipment.

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We are an Equal Opportunity/Affirmative Action Employer committed to building a diverse workforce as it values the knowledge, diversity and performance of our employees to make us a great company.​ Our Company strives to provide equal opportunity to qualified individuals with disabilities and disabled veterans. As part of our commitment, we work to ensure our application process is accessible to all candidates. If you require special assistance or accommodation during the hiring process, please notify the HR Representative.

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