Current Opportunities >> Dispatcher
Dispatcher
Summary
Title:Dispatcher
ID:122287
Subsidiary:Liberty Utilities
Department:Customer Care, Billing Operations, Credit & Collections
Location:South Lake Tahoe, CA
Country:United States
Zip/Postal Code:96150
Description

Our vision is to be the utility company most admired by customers, communities and investors for our people, passion and performance.

Purpose
 

Responsible for coordination of communications and information operating a variety of communication equipment including two-way radios, pagers, cell phones, and personal computers in order to receive, prioritize, schedule and dispatch emergency and non-emergency calls for service. This position also coordinates internal and external agencies, vendors, and equipment for field crews.

 

Accountabilities
 

  • Responsible for being first point of contact for new service applications/new customers and scheduling of plan checks, service appointments

  • Answer phone calls in a timely manner.

  • Help in providing dispatching of operations personnel.

  • Create new services in Customer Information System.

  • Administer the service application process to ensure timely meter sets and customer billing account establishment.

  • Maintain positive communication and working relationships with Planners.

  • Assists and works with all other personnel to ensure the efficient operation of inter-departmental activity.

  • Responsible for timely scheduling and dispatching of work to field personnel. Reads and understands the system maps to assist field employees. Determines priority of work scheduled in collaboration with appropriate parties.

  • Schedules new/upgraded panel inspections, disconnects/reconnects (am/pm) and administers county approvals for panel upgrades with field personnel and customer.

  • Must be able to respond to customer emergencies and serve as an effective and efficient communication link between field operations, internal parties and the customer in high stress situations.

  • Responsible for tracking and providing outage communication during planned/unplanned outages, utilizes Responder Explorer, Responder Web and Arc Map to help identify and locate outages. Pulls compete customer information and updates the outage map through responder in a timely manner.

  • Responsible for setting up new service locations and maintaining correct information in Customer Information System.

  • May be required to answer non-emergency calls and assist walk-in customers, when all critical Dispatcher duties are complete

    1. to provide and encourage quality customer service by communicating effectively with employees and customer both verbally and in writing, as well as contributing to positive working relationships and encouraging open and candid sharing of information and ideas.
  • Document all processes for Dispatch CSR position and assist with maintaining documentation with any process changes and/or modifications.

 

Education & Experience
 

  • High school diploma or equivalent

  • 3+ years as a dispatcher representative

  • Qualified to perform very sophisticated clerical tasks which require extensive decision making, accuracy, multi-tasking and independent judgment, with a minimal amount of supervision.

  • Strong Microsoft Suite knowledge

  • Demonstrates analytical skills and has the system knowledge of all applications utilized in functions relating to Outage Management, Customer Information System and New Business Services.

  • Available to work in outage situations as needed. May be called out after hours or on the weekends.

  • Supportive and encouraging of other team members, for the good of the individual and team.

  • Be accountable for follow through and commitment on all job duties and able to embrace change in a fast paced environment.

 

The distribution business group (Liberty Utilities) provides rate regulated water, electricity and natural gas utility services to over 750,000+ customers in the United States. The transmission business group invests in rate regulated electric transmission and natural gas pipeline systems in the United States and Canada.


Benefits
Company paid Pension

401K Plan with employer match

Share purchase/match plan
Generous time off program

Collaborative environment with a genuine flexible working policy

Free refreshments
Top Talent Program
Volunteer paid days off
Employee Assistance Program
Achievement fund

We are passionate about building a diverse and inclusive workforce. If you are excited about this role, and are not certain you meet the all the qualification requirements, we encourage you to apply to further investigate the opportunity.

We are an equal opportunity employer and value each person’s unique background, diversity, experiences, perspectives and talents. Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success.

We are committed to fully utilizing the abilities of all of our employees and expect each employee to honor this commitment in their daily responsibilities.

As part of our commitment, we work to ensure our application process is accessible to all candidates. If you require special assistance or accommodation during the hiring process, please notify the Talent Acquisition Team.

This opening is closed and is no longer accepting applications
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