Current Opportunities >> Customer Service Representative - Office
Customer Service Representative - Office
Title:Customer Service Representative - Office
Subsidiary:Empire District (A Liberty Utilities Company)
Department:Customer Service
Location:Joplin, MO
Country:United States
Zip/Postal Code:64801

Liberty Utilities (formerly Empire Electric District Company) is a subsidiary of Algonquin Power & Utilities Corp, a $10+ billion North American diversified generation, transmission and distribution utility. The distribution group provides rate regulated water, electricity and natural gas utility services to over 750,000+ customers in the United States. The transmission group invests in rate regulated electric transmission and natural gas pipeline systems in the United States and Canada. 

Our vision is to be the utility company most admired by customers, communities and investors for our people, passion and performance.

Mandate: Responsible for the efficient courteous responses to all types of service requests. Position holder must initiate, coordinate, analyze or respond to any customer request and follow up with appropriate departments to ensure customer service and satisfaction while using good judgment to protect company interests and reputation. Responsbile for communication between customers and line personnel as needed to coordinate customer service functions. Available to work in outage situations as needed.

Job Functions:

  • Develop the ability to process customer contacts promptly and respond in a courteous, professional and timely manner to evaluate, advise and expedite requests to serve customer needs.
  • Adhere to Company policies and procedures and state rules and regulations. Assure compliance with all administrative agencies while ensuring maximum financial return for the Company.
  • Review and resolve delinquent accounts. Assist customers in making acceptable payment arrangements.
  • With minimal supervision, follows payment processing procedures including closing and balancing cash drawers.
  • Perform other duties as needed.

Minimum Qualifications: High School diploma or equivalent. Must be proficient in the use of PC's and general office equipment.

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We are an Equal Opportunity/Affirmative Action Employer committed to building a diverse workforce as it values the knowledge, diversity and performance of our employees to make us a great company.​ Our Company strives to provide equal opportunity to qualified individuals with disabilities and disabled veterans. As part of our commitment, we work to ensure our application process is accessible to all candidates. If you require special assistance or accommodation during the hiring process, please notify the HR Representative.

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