Current Opportunities >> Sr. Analyst, Billing
Sr. Analyst, Billing
Title:Sr. Analyst, Billing
Subsidiary:Liberty Utilities
Department:Customer Care, Billing Operations, Credit & Collections
Location:Joplin, MO
Country:United States
Zip/Postal Code:64802

Our vision is to be the utility company most admired by customers, communities and investors for our people, passion and performance.

An opportunity to join a dynamic team driven to source, attract and engage diverse top talent across North America. The Sr. Analyst, Billing is responsible for completing regulatory data requests, internal and external audits, technical support on the billing system, testing and implementing new acquisitions and upgrades, troubleshoot issues discovered by customer service and billing reps.

Complete regulatory data requests by deadlines set by the Regulatory department, Legal or Commission.

Assist in testing and implementing new acquisitions and upgrades to the billing system.

Participates as a liaison between IT and Billing for changes, enhancements and modification to billing system.

Assist the Auditing department with internal and external audits by providing test data and reports on all changes made to the billing system.

Review Sarbanes documentation quarterly and update when changes are needed.

Troubleshoot and correct issues discovered by Customer Service and Billing Representatives.

Operate the Billing Systems to agreed deadlines and schedules

Report on Bill production activities and outcomes

Documents and refine Billing Processes

Provide Cross department Billing expertise

Review Billing development plans and assess Billing impacts

Provide resource estimates to all projects

Construct, socialize and execute Billing test plans

Provide knowledge sharing across the Billing team for new developments

Subject matter expert in the Billing System identifying issues, taking action towards resolution

Assist with Reporting for Month- End close

Provide back-up for billing representatives

Identify and recommend process improvement opportunities within the company and across the Billing group

Assist in developing and documenting policies, procedures, job ads and training modules for Billing including Training.

Perform regular analysis on all metrics and recommend improvements

Address any errors within the processes that support billing activity

Test set up changes, new functionality, and new process

Participates in special projects as assigned, such as, documenting processes and procedures

Participate in major department projects and take an active roles in cross-functional teams to assist in driving quality improvements, processes and initiatives.

Work closely with Customer Service, Billing and operational groups as needed.


Education & Experience
Expertise – advanced/well-developed skills and knowledge within a specific professional discipline involving the integration of theory and principles with organizational practices and precedents

College or professional program of 3 years or less

3-5 years exp.

Algonquin Power & Utilities Corp is a North American diversified generation, transmission and distribution utility with $10+ billion of total assets. (APUC) delivers continuing growth through an expanding pipeline of renewable energy development projects, organic growth within its regulated distribution and transmission businesses, and the pursuit of accretive acquisitions.
The distribution business group (Liberty Utilities) provides rate regulated water, electricity and natural gas utility services to over 750,000+ customers in the United States. The transmission business group invests in rate regulated electric transmission and natural gas pipeline systems in the United States and Canada.
The generation business group (Liberty Power, formerly known as Algonquin Power) owns a portfolio of regulated and long term contracted North American based wind, solar, hydroelectric and thermal powered generating facilities representing more than 1.5+ GW of installed capacity.

Collaborative environment with a genuine flexible working policy
Share purchase/match plan
401K Plan
Free refreshments
Top Talent Program
Volunteer paid days off
Employee Assistance Program
Achievement fund
Free parking, including free electrical charging

We are focused on building a diverse and inclusive workforce. If you are excited about this role, and are not certain you meet the all the qualification requirements, we encourage you to apply to further investigate the opportunity.

We are an equal opportunity employer and value each person’s unique background, diversity, experiences, perspectives and talents. Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success.
We are committed to fully utilizing the abilities of all of our employees and expect each of our employees to honor this commitment in their daily responsibilities.
As part of our commitment, we work to ensure our application process is accessible to all candidates. If you require special assistance or accommodation during the hiring process, please notify the Talent Acquisition Team.

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