Current Opportunities >> Customer Service Representative (South Lake Tahoe)
Customer Service Representative (South Lake Tahoe)
Summary
Title:Customer Service Representative (South Lake Tahoe)
ID:122261
Subsidiary:Liberty Utilities
Department:Customer Care, Billing Operations, Credit & Collections
Location:South Lake Tahoe, CA
Country:United States
Zip/Postal Code:96150
Description

Our vision is to be the utility company most admired by customers, communities and investors for our people, passion and performance.

Purpose
 

Customer Service Representative (CSR) is responsible for providing exceptional customer service to Liberty Utilities clients and customers accessing the company by telephone, email and/or coming into Liberty Utilities locations. CSR provides the first point of customer contact and must represent the company and our customer service philosophy with the utmost integrity. CSR will ensure all clients are greeted in a courteous and professional manner and will assist the customer according to company policies.



Accountabilities
This information is intended to be descriptive of the key responsibilities of the position. The following examples do not identify all duties performed by any single incumbent.

  • Perform duties in compliance with laws, regulations, company policies and procedures. Adhere to Liberty Utilities security policies. Provide accurate information regarding Liberty Utilities services and guidelines

  • Required to be effective when working with the public and responding to customer requests and inquiries, as well as have other qualifications and qualities generally accepted as being desirable in a customer services classification.

  • Will work alone on duties for which employee has been trained and instructed and makes independent decisions as necessary to satisfy customer needs and provide quality customer service.

  • Will automatically progress through the wage rate scale provided the employee’s performance is satisfactory to qualify for advancement.

Education & Experience

 

  • Must possess a high school diploma or equivalent certification.

  • Experience in Customer Service is desirable.

  • Requires excellent telephone etiquette, verbal communications and customer relation skills.

  • Must possess organizational and problem solving skills including an aptitude for math.

  • Computer experience is also required together with word processing knowledge.

  • Must have a valid California driver’s license and an acceptable driving record.

  • Bilingual skills are highly desired

  • After training, will be required by to pass company proficiency test.

  • Upon satisfactory completion of the minimum requirements of the Customer Information System Training Program, and while receiving on-the-job training, may be assigned to any of the duties performed by the Customer Service Representative in the Customer Business Office , Customer Billing department and Meter Reading/field services department.

 

 

The distribution business group (Liberty Utilities) provides rate regulated water, electricity and natural gas utility services to over 750,000+ customers in the United States. The transmission business group invests in rate regulated electric transmission and natural gas pipeline systems in the United States and Canada.

Benefits
Company paid Pension

401K Plan with employer match

Share purchase/match plan
Generous time off program

Collaborative environment with a genuine flexible working policy

Free refreshments
Top Talent Program
Volunteer paid days off
Employee Assistance Program
Achievement fund

We are passionate about building a diverse and inclusive workforce. If you are excited about this role, and are not certain you meet the all the qualification requirements, we encourage you to apply to further investigate the opportunity.

We are an equal opportunity employer and value each person’s unique background, diversity, experiences, perspectives and talents. Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success.

We are committed to fully utilizing the abilities of all of our employees and expect each employee to honor this commitment in their daily responsibilities.

As part of our commitment, we work to ensure our application process is accessible to all candidates. If you require special assistance or accommodation during the hiring process, please notify the Talent Acquisition Team.

This opening is closed and is no longer accepting applications
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