|Title:||Customer Service Representative - South Lake Tahoe|
|Location:||South Lake Tahoe, CA|
Compensation and Benefits:
Hourly Rate: $18.63 and in six months the rate moves to $19.80
In addition to wages, Liberty Utilities offers an incentive plan based on company and individual performance.
Liberty Utilities offers a comprehensive benefits plan including health, vision, and dental benefits as well as AD&D, basic life insurance, and short term and long term disability.
Liberty proudly offers a 401(k) plan with a 4% match along with a Cash Balance Pension Plan. Employees are also eligible for an employee share purchase plan that allows for the purchase of company stock with a company contribution.
Liberty Utilities has a strong culture based on our core values of Quality, Efficiency and Care.
An employee who has prior customer services experience and who, after passing a clerical aptitude test, will receive formal training in order to perform the duties of Customer Service Representative. Upon satisfactory completion of the minimum requirements of the Customer Information System Training Program, and while receiving on-the-job training, may be assigned to any of the duties performed by the Customer Service Representative in the Customer Business Office , Customer Billing department and Meter Reading/field services department. Required to be effective when working with the public and responding to customer requests and inquiries, as well as have other qualifications and qualities generally accepted as being desirable in a customer services classification. Works alone on duties for which employee has been trained and instructed and makes independent decisions as necessary to satisfy customer needs and provide quality customer service. Will automatically progress through the wage rate scale provided the employee’s performance is satisfactory to qualify for advancement. May be required by Company to pass written and/or tests covering any of the following qualifications:
- Typing with acceptable speed and accuracy (45 w.p.m.) keyboard skills.
- Aptitude for arithmetical calculations.
- Ability to operate various office machines and personal computers required.
- Spanish speaking skills a plus
- Must be able to pass a post employment, post training test based on job position knowledge
We are an Equal Opportunity/Affirmative Action Employer committed to building a diverse workforce as it values the knowledge, diversity and performance of our employees to make us a great company. Our Company strives to provide equal opportunity to qualified individuals with disabilities and disabled veterans. As part of our commitment, we work to ensure our application process is accessible to all candidates. If you require special assistance or accommodation during the hiring process, please notify the HR Representative.