Current Opportunities >> Customer Service Specialist
Customer Service Specialist
Summary
Title:Customer Service Specialist
ID:122453
Subsidiary:Liberty Utilities
Department:Customer Care, Billing Operations, Credit & Collections
Location:Avondale, AZ
Country:United States
Zip/Postal Code:85340
Description

Our vision is to be the utility company most admired by customers, communities and investors for our people, passion and performance.

Purpose
 

This position is mainly responsible for the handling of most of the division’s customer payments and proper application into the billing software. Payments come in via direct USPS mail, bank lock box (direct import into the billing system and individual entry), and electronic bank draft. Other duties include researching payment application errors, communicating with customers regarding questions on payments, reviewing for accuracy and exporting billings from billing software to 3rd party billing vendor, tracks bulk mail permit and in house billing supply needs, processes journal entries for Home Office bank transfers. Support during rates cases, audits, etc. Other duties related to the support of the Customer Service functions of the Company.


Accountabilities
 

  • Retail Lockbox downloads – bank customer payment receipts

  • Wholesale Lockbox downloads – bank customer payment receipts not applied by bank

  • Customer Payment Application – direct receipt payments

  • Research payment application errors, irregularities

  • Communicate with customers, customer service and accounting staff/management on issues

  • Process customer ACH (auto draft) transmissions

  • Create deposits for non-AR related receipts as directed by Sr. staff

  • Produce daily reconciliations for IVR and third party payment vendors

  • Create and produce reports as needed within the Customer Care Department

  • Research customer accounts and analyze historical items and determine resolution.

  • Will read and process checks and payment coupons, bank notifications, spreadsheets and other accounting documents

 

Education & Experience
 

  • Work requires a high school diploma or equivalent

  • Quick typing and 10-key skills

  • Knowledge of MS Windows, Word and Excel. Excellent analytical and problem solving skills required.

  • Specific experience in payment application and data entry

  • Entry level accounting experience preferred

  • Excellent internal and external oral and written communication skills

  • Ability to take initiative and follow direction

  • Additional academic education, professional training or work experience which demonstrates the potential to perform the duties of the position a plus

  • Valid drivers license

  • Maintain a positive and professional attitude and approach to tasks, personnel and other individuals work brings in contact with are require

  • Able to prioritize duties on a day to day basis and be flexible with the daily schedule and assigned tasks

  • Must have the ability to perform duties and function effectively with little supervision.


The distribution business group (Liberty Utilities) provides rate regulated water, electricity and natural gas utility services to over 750,000+ customers in the United States. The transmission business group invests in rate regulated electric transmission and natural gas pipeline systems in the United States and Canada.


Benefits
Company paid Pension

401K Plan with employer match

Share purchase/match plan
Generous time off program

Collaborative environment with a genuine flexible working policy

Free refreshments
Top Talent Program
Volunteer paid days off
Employee Assistance Program
Achievement fund

We are passionate about building a diverse and inclusive workforce. If you are excited about this role, and are not certain you meet the all the qualification requirements, we encourage you to apply to further investigate the opportunity.

We are an equal opportunity employer and value each person’s unique background, diversity, experiences, perspectives and talents. Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success.

We are committed to fully utilizing the abilities of all of our employees and expect each employee to honor this commitment in their daily responsibilities.

As part of our commitment, we work to ensure our application process is accessible to all candidates. If you require special assistance or accommodation during the hiring process, please notify the Talent Acquisition Team.

Alternatively, you can apply to this job using your profile on one of the following sites:


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