Current Opportunities >> Customer Service Representative
Customer Service Representative
Summary
Title:Customer Service Representative
ID:105876
Subsidiary:Liberty Utilities
Department:Customer Care, Billing Operations, Credit & Collections
Location:South Lake Tahoe, CA
Country:United States
Zip/Postal Code:96150
Description
Algonquin Power & Utilities Corp is a North American diversified generation, transmission and distribution utility with $10+ billion of total assets. (APUC) delivers continuing growth through an expanding pipeline of renewable energy development projects, organic growth within its regulated distribution and transmission businesses, and the pursuit of accretive acquisitions.
The distribution business group (Liberty Utilities) provides rate regulated water, electricity and natural gas utility services to over 750,000+ customers in the United States. The transmission business group invests in rate regulated electric transmission and natural gas pipeline systems in the United States and Canada.
The generation business group (Liberty Power, formerly known as Algonquin Power) owns a portfolio of regulated and long term contracted North American based wind, solar, hydroelectric and thermal powered generating facilities representing more than 1.5+ GW of installed capacity.

Our vision is to be the utility company most admired by customers, communities and investors for our people, passion and performance.

Purpose
Customer Service Representative (CSR) is responsible for providing exceptional customer service to Liberty Utilities clients and customers accessing the company by telephone, email and/or coming into Liberty Utilities locations. CSR provides the first point of customer contact and must represent the company and our customer service philosophy with the utmost integrity. CSR will ensure all clients are greeted in a courteous and professional manner and will assist the customer according to company policies.

Accountabilities
This information is intended to be descriptive of the key responsibilities of the position. The following examples do not identify all duties performed by any single incumbent.
  • Perform duties in compliance with laws, regulations, company policies and procedures. Adhere to Liberty Utilities security policies. Provide accurate information regarding Liberty Utilities services and guidelines
  • Required to be effective when working with the public and responding to customer requests and inquiries, as well as have other qualifications and qualities generally accepted as being desirable in a customer services classification.
  • alone on duties for which employee has been trained and instructed and makes independent decisions as necessary to satisfy customer needs and provide quality customer service.
  • Will automatically progress through the wage rate scale provided the employee’s performance is satisfactory to qualify for advancement.
Minimum Qualifications:
  • Must possess a high school diploma or equivalent certification.
  • Experience in Customer Service is desirable.
  • Requires excellent telephone etiquette, verbal communications and customer relation skills.
  • Must possess organizational and problem solving skills including an aptitude for math.
  • Computer experience is also required together with word processing knowledge.
  • Must have a valid California driver’s license and an acceptable driving record.
  • Bilingual skills are highly desired
  • May be required by Company to pass written and/or tests covering any of the following qualifications:
  • Typing with acceptable speed and accuracy (45 w.p.m.) keyboard skills.
  • Aptitude for arithmetical calculations.
  • Ability to operate various office machines and personal computers required.
  • Spanish speaking skills.
  • Selected candidate who has prior customer services experience and who, after passing a clerical aptitude test, will receive formal training in order to perform the duties of Customer Service Representative.
  • Upon satisfactory completion of the minimum requirements of the Customer Information System Training Program, and while receiving on-the-job training, may be assigned to any of the duties performed by the Customer Service Representative in the Customer Business Office , Customer Billing department and Meter Reading/field services department.

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