Current Opportunities >> Infrastructure Analyst
Infrastructure Analyst
Title:Infrastructure Analyst
Subsidiary:Liberty Utilities
Department:Information Technology
Location:Joplin, MO
Country:United States
Zip/Postal Code:64802

Algonquin Power & Utilities Corp is a North American diversified generation, transmission and distribution utility with $10+ billion of total assets. (APUC) delivers continuing growth through an expanding pipeline of renewable energy development projects, organic growth within its regulated distribution and transmission businesses, and the pursuit of accretive acquisitions.

The distribution business group (Liberty Utilities) provides rate regulated water, electricity and natural gas utility services to over 750,000+ customers in the United States. The transmission business group invests in rate regulated electric transmission and natural gas pipeline systems in the United States and Canada.

The generation business group (Liberty Power, formerly known as Algonquin Power) owns a portfolio of regulated and long term contracted North American based wind, solar, hydroelectric and thermal powered generating facilities representing more than 1.5+ GW of installed capacity.

Our vision is to be the utility company most admired by customers, communities and investors for our people, passion and performance.

What’s in it for you?

  • An opportunity to work with a fantastic and dedicated IT team within a fast growing organization.
  • You will gain exposure to a variety of IT Operations tasks and be provided with opportunities to participate in major project

We need you to:

  • Be responsible for providing complimentary infrastructure services in the areas of network/servers/storage. Besides providing these complimentary services,  they will monitor, report on, and  perform basic maintenance.
  • Perform initial general triage of IT Infrastructure tickets, with expedient re-assignment to IT Infrastructure SMEs outside of routine IT Infrastructure remedies. You will execute all activities in compliance with the enterprise 's IT technical standards, IT Controls, IT Security standards, and OT Compliance.
  • This position will work under the direct guidance of the Supervisor, IT Infrastructure, or Manager, IT Infrastructure. The incumbent will primarily provide general broad capabilities in basic network/servers/storage administration with a view to resolving non-critical, non-complex incidents, and tickets, and providing orchestration configuration that compliment Network/Server functions. 

Specific areas of focus:

  • Basic limited complimentary administration of network/servers/storage
  • Orchestration scripting; interface scripting of routine network/storage/server activities
  • Q/A testing of network/storage/server changes
  • Basic Operational  troubleshooting for networks/servers/storage
  • Provide data/support for root cause analysis reports
  • Basic performance troubleshooting for networks/servers/storage under appropriate guidance
  • Perform routine patching/vulnerability scanning of IT Infrastructure , as well as support Infrastructure Asset Inventory collection/CMDB ingestation
  • Perform routine compliance activities in support of IT Controls, and/or OT Controls
  • Update IT operational dashboards/reports under  department guidance
  • Basic operational configuration updates for networks/servers/storage
  • Perform documentation updates
  • Rotational On call support
  • L2 support IT Infrastructure
  • Routine monitoring of IT Infrastructure
Experience & Abilities you bring:
  • College or professional program of 3 years or less
  • 3-5 years' of server operating experience
You are:
  • An individual who loves to be challenged
  • A motivated team player



We are an equal opportunity employer and value each person’s unique background, diversity, experiences, perspectives and talents. Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all of our employees and expect each of our employees to honour this commitment in their daily responsibilities.

As part of our commitment, we work to ensure our application process is accessible to all candidates. If you require special assistance or accommodation during the hiring process, please notify the Talent Acquisition consultant.

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