Current Opportunities >> Learning and Development Operations Lead
Learning and Development Operations Lead
Summary
Title:Learning and Development Operations Lead
ID:10561
Subsidiary:Liberty Utilities
Department:Learning & Development
Location:Oakville, ON
Country:Canada
Zip/Postal Code:L6J 2X1
Description

Algonquin Power & Utilities Corp is a North American diversified generation, transmission and distribution utility with $10+ billion of total assets. (APUC) delivers continuing growth through an expanding pipeline of renewable energy development projects, organic growth within its regulated distribution and transmission businesses, and the pursuit of accretive acquisitions.

The distribution business group (Liberty Utilities) provides rate regulated water, electricity and natural gas utility services to over 750,000+ customers in the United States. The transmission business group invests in rate regulated electric transmission and natural gas pipeline systems in the United States and Canada.

The generation business group (Liberty Power, formerly known as Algonquin Power) owns a portfolio of regulated and long term contracted North American based wind, solar, hydroelectric and thermal powered generating facilities representing more than 1.5+ GW of installed capacity.

Our vision is to be the utility company most admired by customers, communities and investors for our people, passion and performance.

Purpose

This role will be the single point of contact for client expectations as tied to training and L&D services. The person in this role is responsible for the daily operations of the Learning and Development team. The core function of this role is to ensure the governance, integrity and maintenance of the enterprise-wide Learning Management System. This role will lead the planning of enterprise-wide training schedules and lead, coach and train our Training Coordinators and Trainers on our policies, procedures, and LMS. They will also build positive relationship with our key training vendors to build and sustain reciprocal relationships

Accountabilities:

 

Customer Service:

  • Promote and ensure the Learning and Development vision remains strong by educating and communicating our culture, vision, policies and procedures to employees

  • Support and build reciprocal partnership with each regions and our various business groups by providing service that add is valuable, high-quality and timely

  • Focused on continuous improvements tied to learning operations’ systems and procedures

 

L&D Technology:

  • Responsible for the governance, maintenance and/or functionality enhancements of the enterprise-wide Learning Management System (LMS) and training that supports it

  • Responsible for writing a business case for any recommended new courseware or LMS upgrades to Director of L&D

  • Build and maintain curriculum paths in the LMS and educate managers and employees on their use

  • Data Management of training records including new acquisitions

  • Build automated reports for key business groups (i.e. Compliance) and Managers

  • Responsible for maintaining all L&D technology contracts and license agreements

  • Maintains the Learning and Development portal and any team SharePoint sites

 

Learning Operations:

  • Single point of contact for training requests – use mini training needs assessment to resolve high-level need prior to communicating during team meeting

  • Accountable for handling the L&D Outlook mailbox

  • Logistics associated to training delivery/scheduling (catering, materials, printing, facilities, equipment, room set-up, etc.)

  • Handle vendor training proposals, purchase orders, cost allocation, relationships and invoicing.

  • Querying training reports as requested

  • Financial tracking and reporting of all training related costs

  • Ensure all training evaluations are reviewed and any issues are brought to the attention with recommendations to the Director

Supervisory Skills:

  • Teach and provide ongoing coach and feedback to Training Coordinator

  • Co-create Training Coordinator performance and developmental goals

  • Train and Assist Trainer on use of effective us of the LMS

  • Host regular Training Coordinator and Trainer calls on driving efficiencies in our process and updating on changes coming to system or process

 

Education & Experience

  • University-Bachelor’s degree in Business or College degree of equivalence

  • Minimum 3 to 5 years’ experience

 

We are an equal opportunity employer and value each person’s unique background, diversity, experiences, perspectives and talents. Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all of our employees and expect each of our employees to honor this commitment in their daily responsibilities.

As part of our commitment, we work to ensure our application process is accessible to all candidates. If you require special assistance or accommodation during the hiring process, please notify the Talent Acquisition consultant.

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