Current Opportunities >> IT Service Desk (2)
IT Service Desk (2)
Summary
Title:IT Service Desk (2)
ID:121903
Subsidiary:Liberty Utilities
Department:Information Technology
Location:Joplin, MO
Country:United States
Zip/Postal Code:64801
Description

Our vision is to be the utility company most admired by customers, communities and investors for our people, passion and performance.

Purpose

Performs assigned duties related to IT Service Desk operations. Includes but not limited to answering incoming phone calls, solving computer related problems, creating new tickets. Responsible for the installation, configuration, support and performance of end user devices used to perform the daily operations and transactions of the corporation and its employees.

Accountabilities

  • Answer incoming phone calls, log and resolve end user issues from end users
  • First contact for regional Incident Management
  • Support inventory maintenance of all local technology assets in line with compliance and in support of company Cyber Security guidelines
  • Application installation and configuration
  • Support in all areas of end user devices
  • Support Procurement, configuration and retirement of computer, telephony and mobile devices
  • Trouble Shooting computer related problems
  • Other duties as assigned

Education & Experience

  • 1-3 years experience
  • Excellent customer service skills
  • Problem solving skills a must

Algonquin Power & Utilities Corp is a North American diversified generation, transmission and distribution utility with $10+ billion of total assets. (APUC) delivers continuing growth through an expanding pipeline of renewable energy development projects, organic growth within its regulated distribution and transmission businesses, and the pursuit of accretive acquisitions.

The distribution business group (Liberty Utilities) provides rate regulated water, electricity and natural gas utility services to over 750,000+ customers in the United States. The transmission business group invests in rate regulated electric transmission and natural gas pipeline systems in the United States and Canada.

The generation business group (Liberty Power, formerly known as Algonquin Power) owns a portfolio of regulated and long term contracted North American based wind, solar, hydroelectric and thermal powered generating facilities representing more than 1.5+ GW of installed capacity.

Benefits

Collaborative environment with a genuine flexible working policy

Share purchase/match plan

401K Plan

Free refreshments

Top Talent Program

Volunteer paid days off

Employee Assistance Program

Achievement fund

Free parking, including free electrical charging

We are focused on building a diverse and inclusive workforce. If you are excited about this role, and are not certain you meet the all the qualification requirements, we encourage you to apply to further investigate the opportunity.

We are an equal opportunity employer and value each person’s unique background, diversity, experiences, perspectives and talents. Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success.

We are committed to fully utilizing the abilities of all of our employees and expect each of our employees to honor this commitment in their daily responsibilities.

As part of our commitment, we work to ensure our application process is accessible to all candidates. If you require special assistance or accommodation during the hiring process, please notify the Talent Acquisition Team.

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